Privacy policy.

Effective Date: 20.01.2025
Last Updated: 20.01.2025

Vivenza Travel (“Vivenza Travel,” “we,” “us,” or “our”) is committed to protecting your personal data and ensuring transparency about how we collect, process, and use it. This Privacy Policy applies to all visitors to our website ([insert website URL]) and users of our services. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data Controller

The data controller for your personal data is:
Vivenza Travel
Utrecht, Netherlands
Chamber of Commerce Number: 96134232
Contact Email: vivenzatravel@gmail.com

2. Scope of this Privacy Policy

This Privacy Policy explains:

  • What personal data we collect.

  • How we process and use your data.

  • Your rights under GDPR.

  • How we protect your information.

3. What Personal Data Do We Collect?

We collect and process the following categories of personal data:

3.1 Data You Provide Directly

When you interact with us, such as when booking a package, contacting us, or signing up for a newsletter, we collect:

  • Contact Details: Name, email address, phone number, postal address.

  • Travel Details: Passport number, nationality, travel preferences (e.g., dietary or mobility needs).

  • Payment Information: Data necessary for payment processing (processed securely by third-party providers).

  • Communication Data: Messages, inquiries, or feedback you send us.

3.2 Automatically Collected Data

When you visit our website, we automatically collect:

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Usage Data: Pages visited, time spent on the site, and referral URLs.

  • Cookies and Tracking Technologies: Data to improve your experience (see Section 9 for details).

3.3 Data from Third Parties

We may receive personal data from:

  • Weglot Translator: A third-party service used for website translation, which may process user interaction data available on the website to deliver localized content.

4. How Do We Use Your Personal Data?

We process your data for the following purposes:

4.1 Providing Travel Services

  • Processing and managing bookings.

  • Facilitating travel-related services such as flights, accommodations, and insurance.

4.2 Communication

  • Responding to inquiries and providing customer support.

  • Sending travel updates, confirmations, and notifications.

4.3 Marketing

  • Sending newsletters and promotional offers (with your explicit consent).

4.4 Website Functionality

  • Improving website usability and ensuring functionality, including translations via Weglot Translator.

4.5 Compliance with Legal Obligations

  • Fulfilling legal requirements such as tax reporting, immigration requirements, and fraud prevention.

5. Legal Basis for Processing Personal Data

We process your personal data based on the following lawful grounds:

  1. Consent: When you opt in to receive marketing communications or share optional data.

  2. Contractual Necessity: To fulfill travel bookings and related services.

  3. Legal Obligations: To comply with legal and regulatory requirements.

  4. Legitimate Interests: For business operations, provided they don’t override your rights.

6. Sharing Your Personal Data

We do not sell your personal data. However, to provide our services, we may share your data with:

6.1 Travel Partners

  • Airlines, hotels, car rental companies, and local operators to facilitate bookings.

6.2 Service Providers

  • Payment Processors: Securely handle payment transactions.

  • Weblate Translator: Delivers localized website content. Weglot may collect usage data related to translations and user interactions.

  • Marketing Tools: For email communications and customer engagement.

6.3 Legal and Regulatory Authorities

  • When required by law, court orders, or to protect our rights.

6.4 Other Third Parties

  • In the event of a merger, acquisition, or sale of assets, data may be transferred to the new entity.

7. International Data Transfers

As a Netherlands-based company operating in Southeast Asia, your data may be transferred outside the European Economic Area (EEA). To ensure GDPR compliance:

  • We use Standard Contractual Clauses (SCCs) for data transfers.

  • Transfers to Weblate Translator and other partners are safeguarded through adequate mechanisms.

8. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Afterward, data is securely deleted or anonymized.

Retention Period Examples

  • Booking data: Retained for 12 months after the trip unless legal retention periods apply.

  • Marketing data: Retained until you unsubscribe or withdraw consent.

9. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies may include:

  • Essential Cookies: Required for website functionality.

  • Analytics Cookies: To analyze site usage and improve performance.

  • Marketing Cookies: To deliver personalized advertisements.

Managing Cookies

  • You can manage cookie preferences via your browser settings or through the cookie banner on our website.

For more details, see our Cookie Policy.

10. Data Security

We implement robust technical and organizational measures to protect your data, including:

  • Data encryption.

  • Secure servers and firewalls.

  • Regular security audits.

Despite these measures, no system is entirely secure. Please notify us immediately if you suspect unauthorized access.

11. Your Rights Under GDPR

As a data subject, you have the following rights:

  • Access: Request a copy of your personal data.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request deletion of your data (subject to legal obligations).

  • Restriction: Limit processing under certain circumstances.

  • Portability: Receive your data in a machine-readable format.

  • Objection: Object to processing for direct marketing or legitimate interests.

  • Withdraw Consent: Revoke consent at any time.

To exercise your rights, contact us at: vivenzatravel@gmail.com

You may also file a complaint with the Autoriteit Persoonsgegevens:
Address: Postbus 93374, 2509 AJ The Hague, Netherlands
Phone: (+31) – (0)70 – 888 85 00

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services or legal obligations. Significant changes will be notified via our website.

13. Contact Us

For inquiries about this Privacy Policy, contact us at:
Vivenza Travel
Utrecht, Netherlands
Email: vivenzatravel@gmail.com